At Willow Tree Support, we offer an effective platform for people with severe and enduring mental health difficulties, autism or learning disabilities. We are a team of professionals having years of experience in taking care of individuals with such problems. With our special care and services, we will support them to perform their day-to-day activities with minimum inconvenience.
Our aim is to create a comfortable and friendly environment for individuals where they can maximize their potential, make their decisions and live independently. Our aim is to provide them with a quality lifestyle that promotes positivity and happiness. At Willow Tree Support, we make sure your loved ones are comfortable with our services. We help them learn new things and implement their ideas creatively.
We believe that weaknesses can be converted into strengths. People with disabilities can also study, work and pursue their dreams. All it takes is the motivation, inspiration and encouragement to accomplish something great. At Willow Tree Support, we provide individualised support and put our efforts to help people unleash their potential. We harness the expertise to make individuals expand their horizons of thinking.
We believe that a friendly attitude can do wonders for someone’s health. Therefore, we have a loving staff that always strives to help people increase their confidence level, functioning and in turn their recovery. At Willow Tree Support, our aim is to make people with mental health difficulties, autism or learning disability realise that they have the abilities and potential to do something unique and different.
Our Values
Willow Tree Support focuses on offering quality services and care to individuals with mental health illness and learning disabilities, including autism spectrum disorder. Our aim is to be the best possible option when it comes to facilitating individuals who face difficult challenges every day. With our impactful support, we will help individuals reach goals and live a happy life without fear of judgement or discrimination. Our environment will be supportive, homely and without unnecessary rules or regulations.
How do we help?
At Willow Tree Support, we treat our service users as individuals. We do not focus on the disability, we focus on their ability. We will help individuals regain independence through individualised care plans and evidence based interventions. Our package of care will be holistic ensuring that psychological, social, spiritual and physical health needs are met. We encompass a range of skills suited for a variety of illnesses and always put the service user first. We help our service users lead their life based on their preferences.
Safety and Compliance
Safety
At Willow Tree Support, we ensure that every person receives equal support and care. We put every effort that can help them lead a happy life. We have a range of people who benefited from our care centres. Our well-trained and experienced professionals, as well as safe and quality services, are the reasons we make huge differences in lives.
We assure that all services are safe and legal. Our safety policy is of utmost importance and is applied by regulation teams. Our services, as well as programmes, are all approved by special regulators and assurance staff. We make sure best services are offered, and proven practices are applied.
We are always striving to be the best possible solution for people with enduring mental health conditions, autism or learning disabilities. Therefore, we try to make impactful adjustments in our services to make them more effective and beneficial to our service users. To keep our place a safe premise, safety and fire audits are undertaken by health and safety experts. They use their specialities and expertise to ensure maximum safety so that the employees and our service users remain safe and secure.
Incident management
We believe that incident management is a “must-have” to keep your workplace a safer place. We identify the risks and work together to make preventive measures. We have a separate Incident Management Team that focuses on the issues and their impact on our services. With their guidance and suggestions, we try to make our place less vulnerable to negative events.
Compliance
At Willow Tree Support, our services are inspected by the regulators and the assurance staff. All the facilities meet the national regulatory standards of compliance. We have a director of compliance who monitors our services and helps us accomplish the best possible rates of compliance with regulatory standards.
Compliance inspectors
Our services are checked and analysed by compliance inspectors who make sure all the facilities are according to the national standards. They also give their feedback and suggestions for the betterment of our work and highlight the areas that need improvement.
Internal inspection
Internal inspections are carried out at the sites that are at the risk of non-compliance. The compliance inspectors thoroughly analyse the specific areas and monitor them. They provide us with the solutions that can be applied to make our facilities meet the specifications set in the law.
Why choose us?
Experienced specialists
The thing that makes us stand out in the crowd is our quality of work. We have experienced specialists who have a vast amount of experience in dealing with mental health disorders, learning disabilities and ASD. Let it be schizophrenia or autism, they make sure the individuals are getting maximum care and support according to their level of need.
Our expert staff is one of the reasons of our reputation. Our professionals communicate with individuals on a personal level. We will get to know each service user like a friend and when times are hard we can help pick them back up. We will listen to their ideas, get to know their preferences and respect their wishes. Therefore all services provided at our organisation are exactly according to individual choice and needs.
At Willow Tree Support, our staff will be trained to a high standard. We hold regular supervision and listen to each employee. We encourage professional development and we endeavour to employ people with nationally recognised qualifications and/or put our staff forward to complete these. One of our aims is to make our staff feel recognised and happy which in turn will benefit our service users.
Quality services
We not only support individuals but also focus on their personal development. Our individualised care plans will highlight areas of need and we will help each service user develop at their own pace. We will provide specialised support with their goals in mind. Our aim is to make them feel independent and worthy whilst developing self-confidence.
Complaint management
For our organisation to run smoothly we aim to make our service users and their families satisfied with the work we provide. At Willow Tree support we deliver the best possible care. We will listen to all feedback and will adapt and change to ensure our service users receive the care that they deserve.
We hope our organisation provides exceptional care, should any issues arise with our service we will address this quickly, professionally with the utmost respect and transparency.